At Texas Health Action (THA), we are passionate about changing the face of healthcare by making biomedical interventions and services for sexual health and wellness accessible. We serve our patients with an amazing team of clinicians, staff and volunteers who dedicate their time and expertise to see patients within a combination of weekday and weekend hours. We removed the primary barriers to healthcare, lack of health insurance and/or personal income, by accepting both insured and uninsured patients. Read more about the clinic, initiatives and THA here: http://kindclinic.org and http://texashealthaction.org

 

THA is seeking a Remote Medical Receptionist at our North Austin Administrative Offices and Central Austin Clinic, to answer phones for multiple clinic locations and handle all of the day-to-day administrative tasks required to keep a clinic running smoothly. This person will attend to patients on the phone primarily and in person occasionally, coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

What you would do:

  • Greet patients, answer incoming calls and handle inquiries
  • Register patients according to established protocols
  • Ensure patient information is accurate including billing information
  • Inform patients of medical office procedures and policy
  • Maintain and manage patient records
  • Move patients through appointments as scheduled when in clinical site
  • Schedule patient appointments
  • Report statistics as required
  • Manage incoming and outgoing post
  • Maintain stock of forms and office supplies as needed
  • Ensure work area is well maintained, neat and clean
  • Safeguard patient privacy and confidentiality
  • Complete other clerical duties and office tasks as assigned
  • Creates processes and systems that benefit clinic flow
  • Fill in for Front Desk Medical Reception at Austin clinic as needed.
  • This is a full-time, non-exempt position requiring 40 hours a week with some night and weekend hours.

 

How you describe your skills:

  • Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion
  • You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’
  • You “love” what you do
  • You like to plan, but you are ok with plans changing and can effectively help others manage change
  • Excellent verbal and written communication skills
  • You consistently meet or beat deadlines in a fast-paced, quickly changing environment
  • You are able to organize daily workload by priorities
  • You have great attention to detail while able to see the bigger picture
  • You have a passion and connection to the communities we serve
  • You are adaptable and able to manage change
  • You understand when it is prudent to seek outside expertise
  • Your friends describe your personality as “positively contagious”
  • You balance People and Process
  • You like North Austin near Steck/Mopac
  • You value great benefits and a mission driven work culture
  • Ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)
  • Ability to lift and carry up to 25 pounds on a regular basis

 

Your Previous work life and education must include:

  • High School Diploma
  • 1 year experience in a medical setting
  • Knowledge of medical terminology, procedures and diagnosis
  • Knowledge of computer and relevant software applications
  • Knowledge of general administrative and clerical procedures

Bilingual: English and Spanish

 

Your previous work life and education ideally would include:

  • Prior experience in a non-profit organization
  • Prior experience working with historically underserved populations
  • Working knowledge of HIPAA regulations
  • Working knowledge of Athena electronic medical record software
  • Working knowledge of healthcare insurance preferred

Application Instructions:

Interested applicants may submit resume and apply online by clicking here.

EOE Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.