At Texas Health Action (THA), we are passionate about changing the face of healthcare in Austin by making biomedical interventions and services for sexual health and wellness accessible. We serve our patients with an amazing team of clinicians, staff and volunteers who dedicate their time and expertise to see patients within a combination of weekday and weekend hours. We removed the primary barriers to healthcare, lack of health insurance and/or personal income, by accepting both insured and uninsured patients and by providing services at no cost to the patient. Read more about the clinic, initiatives and THA here: and

THA is seeking a part-time Phlebotomist/Medical Assistant, at our Central Austin Clinic, to assist clinic operations by providing assistance with the delivery of patient care, performing phlebotomy, and processing lab specimens. This role will report to the Clinic Coordinator.

Duties and Responsibilities:

Assists with the evaluation and care of patients to be seen by KIND providers including, but not limited to:

  • Acquiring vital signs
  • Rooming/preparing patients to see clinician
  • Dispensing medication and STI treatments as per clinician orders
  • Acts as a liaison between the laboratory, physicians, and patients
  • Evaluates provider requests for accuracy and completeness, placing orders, verifying labeling/identification, and following appropriate protocol in handling specimens
  • Cleans/stocks exam room
  • Assists clinic staff and Clinic Coordinator monitor inventory levels and verifies receipt of supplies in accordance with established policies and procedure
  • Assists with phlebotomy and lab specimen processing as needed during clinic hours of operation
  • Utilizes and promotes infection control measures and universal precautions to maintain high quality of health and safety during clinic operation
  • Ability to successfully work with a diverse community and provide services from a non-judgmental perspective
  • Maintains a system of confidentiality according to clinic’s policies and procedures and HIPAA guideline
  • Fosters teamwork within the clinic
  • Communicates with the Lead Lab Technician, Lead Medical Assistant and Clinic Coordinator to ensure that phlebotomy and MA positions are adequately staffed for clinic operation
  • Interacts with patients to acquire blood and urine samples as per physician orders
  • Demonstrates working knowledge of all lab processes: phlebotomy and lab specimen processing, urine reagent analysis, preparing, labeling, and submitting swab/urine samples to external labs
  • Performs lab technologist and/or phlebotomy services during clinic hours of operation
  • Assists Lead Lab Technician in observation and supervision of phlebotomy and lab volunteers/trainees
  • Identifies volunteer/staff needs and assists in facilitation of trainings as needed
  • Works with Lead Lab Technician to implement and maintain clinic policies and procedures that reduces the quantity of “insufficient” and “unsatisfactory” lab specimens received by external labs
  • Utilizes and promotes infection control measures and universal precautions to maintain high quality of health and safety during clinic operation
  • Helps Lead Lab Technician perform medical supply inventories
  • Ensures well-being of patient in the lab

Required Qualifications:

  • High school diploma or GED
  • Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces
  • BLS and Texas Phlebotomy Certification within 90 days of hire (if not current at time of hire)
  • Current (CPR) certification
  • Willingness to work any shift as needed, including weekend and evenings, for coverage purposes

Preferred Qualifications

  • 2+ years direct patient care experience
  • Working knowledge of infection control and universal precautions
  • Familiarity with testing performed in Austin Clinic’s CLIA-waived laboratory
  • Must work effectively with physicians, staff, volunteers, and patients, as well as community partners
  • Adept at acquiring and processing lab specimens
  • Must have ability to observe, document, and communicate lab-related issues, and to exercise independent judgment, well-informed decision-making, and problem-solving
  • Must demonstrate good communication skills, interpersonal skills, team-building skills, and professional demeanor
  • Experience in STD clinics, working with patients on sexual health
  • Experience in community health settings
  • Experience in ambulatory settings
  • Experience in internal medicine, primary care, or infectious disease
  • Familiarity and experience using a trauma-informed approach to working with individuals
  • Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, gender care and LGBTQ communities
  • Ability to work harmoniously with diverse groups of individuals
  • Experience working with an ethnically, culturally and racially diverse work staff
  • Ability to deal effectively with stress relating to the changing organizational, personnel, and healthcare environment
  • Bilingual English and Spanish

Please apply here