At Texas Health Action (THA), we are passionate about changing the face of healthcare by making biomedical interventions and services for sexual health and wellness accessible. We serve our patients with an amazing team of clinicians, staff and volunteers who dedicate their time and expertise to see patients within a combination of weekday and weekend hours. We removed the primary barriers to healthcare, lack of health insurance and/or personal income, by accepting both insured and uninsured patients. Read more about the clinic, initiatives and THA here: and


Texas Health Action is seeking a Patient Advocate, at our Central Austin Clinic. Advocates are responsible for optimizing the patient experience, helping them navigate the complex healthcare system–from insurance coverage to linkage to medical and supportive social services. Patient advocates meet one-on-one with patients, helping them understand their options for care.


What you would do: 

  • Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services;
  • Provides direct care to individuals wishing to engage in services including, but not limited to: conducting intake and assessments for PrEP/PEP and/or gender-affirming care, brief individual and group interventions sessions, providing sexual health education and counseling, insurance/benefits navigation, community engagement and outreach, and appointment scheduling;
  • Identifies and addresses psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs;
  • Monitors issues affecting client access, adherence, and/or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure continuum of care obtained and ameliorates any barriers to services;
  • Collects and analyzes data to identify program progress and effectively manages clinic operations by utilizing quality improvement tools;
  • Acts as a liaison between local agencies with the functions and operations of the program
  • Interprets program guidelines, and other policies and procedures for operations;
  • Participates in program quality improvement–assists in making required adjustments and promotes program innovation. Helps establish and implement goals, objectives, policies, procedures, and systems for the clinic;
  • Maintain a system of confidentiality according to the clinic’s policies and procedures and HIPAA compliance; and
  • Performs related duties and fulfills responsibilities as required.


How you would describe your skills:

  • Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion
  • You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’
  • You “love” what you do
  • You like to plan, but you are ok with plans changing and can effectively help others manage change
  • Excellent verbal and written communication skills
  • You consistently meet or beat deadlines in a fast-paced, quickly changing environment
  • You are able to organize daily workload by priorities
  • You have great attention to detail while able to see the bigger picture
  • You have a passion and connection to the communities we serve
  • You are adaptable and able to manage change
  • You understand when it is prudent to seek outside expertise
  • Your friends describe your personality as “positively contagious”
  • You balance People and Process
  • You like Central Austin near Burnet/Medical
  • You value great benefits and a mission driven work culture
  • Ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)
  • Ability to lift and carry up to 25 pounds on a regular basis


Your previous work life and education must include: 

  • 2+ years of experience in working with diverse populations, including LGBTQ and communities of color, within a human service field, such as social work, psychology, counseling and/or public health;
  • Demonstrated experience taking initiative and exercising independent judgment, decision-making, and problem-solving expertise;
  • Proficient using computer software applications, such as Windows and Microsoft;
  • High school diploma or equivalent qualification


Your previous work life and education ideally include: 

  • Bachelor’s degree in a social science or public health discipline. Two-year degree with licensure and/or four years of relevant work experience will be considered in lieu of a Bachelor’s degree;
    1+ year(s) of direct experience with HIV counseling and testing and/or case management;

  • Knowledge of insurance navigation and appointment scheduling;
  • Familiarity and experience using a trauma-informed approach to working with individuals;
  • Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and LGBTQ communities;
  • Ability to work harmoniously with diverse groups of individuals;
  • Experience working with an ethnically, culturally and racially diverse work staff;
  • Ability to deal effectively with stress relating to the changing organizational, personnel, and healthcare environment;
  • Ability to perform phlebotomy or a willingness to be trained in phlebotomy;
  • Bilingual in English and Spanish;


Application Instructions:

Interested applicants may submit resume and apply online by clicking here.

EOE Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.