At Texas Health Action (THA), we are passionate about changing the face of healthcare in Austin by making biomedical interventions and services for sexual health and wellness accessible. We serve our patients with an amazing team of clinicians, staff and volunteers who dedicate their time and expertise to see patients within a combination of weekday and weekend hours. We removed the primary barriers to healthcare, lack of health insurance and/or personal income, by accepting both insured and uninsured patients and by providing services at no cost to the patient. Read more about the clinic, initiatives and THA here: and

THA is seeking a part-time Medical Assistant/Lab Technician, at our North San Antonio clinic, to assist clinic operations by providing assistance with the delivery of patient care, performing phlebotomy, and processing lab specimens. This role will report to the Kind Clinic Austin, Clinic Coordinator.

What you would do:

  • Maintain an approach of cultural humility towards marginalized and underserved populations
  • Acquiring vital signs
  • Rooming/preparing patients to see clinician
  • Acts as a liaison between the laboratory, physicians, and patients
  • Evaluates provider requests for accuracy and completeness, placing orders, verifying labeling/identification, and following appropriate protocol in handling specimens
  • Clean/stock exam rooms
  • Monitoring inventory levels and verifies receipt of supplies in accordance with established policies and procedures
  • Assists with phlebotomy and lab specimen processing as needed during clinic hours of operation
  • Utilizes and promotes infection control measures and universal precautions to maintain high quality of health and safety during clinic operation
  • Maintains a system of confidentiality according to clinic’s policies and procedures and HIPAA guideline
  • Fosters team work within the clinic
  • Communicates with the Kind Clinic- Austin Lead Lab Technician and Clinic Coordinator to ensure that phlebotomy and lab positions are adequately staffed for clinic operation
  • Interacts with patients to acquire blood and urine samples as per clinician orders
  • Demonstrates working knowledge of all lab processes: phlebotomy and lab specimen processing, urine reagent analysis, preparing, labeling, and submitting swab/urine samples to external labs
  • Performs lab technologist and/or phlebotomy services during clinic hours of operation
  • Identifies volunteer/staff needs and assists in coordination of trainings as needed
  • Works with Kind Clinic Austin Lead Medical Assistant and Lead Lab Technician to implement and maintain clinic policies and procedures that reduces the quantity of “insufficient” and “unsatisfactory” lab specimens received by external labs
  • Perform medical supply inventories
  • Ensures well-being of patient in the lab
  • Outreach and promotion of services at events and venues that are specific to populations of focus

How you describe your skills:

  • Works with a diverse community and provides services from a non-judgmental perspective
  • Experience and/or training in health related field or related experience that supports knowledge and abilities of service delivery within a healthcare setting including: infection control, HIPAA/OSHA regulations, social services, human services, and medical procedures; and
  • You have a passion and connection to the communities we serve
  • You “love” what you do, you seek to serve mission
  • Listening is one of your key strengths
  • You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’
  • You balance People and Process
  • You have an attention to detail but can see the big picture
  • You value great benefits and a mission driven work culture

Required Qualifications:

  • High school diploma or GED
  • Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces
  • BLS and Texas Phlebotomy Certification within 90 days of hire (if not current at time of hire) with a minimum standard of phlebotomy skills training
  • Must have ability to observe, document, and communicate lab-related issues, and to exercise independent judgment, well-informed decision-making, and problem-solving

Preferred Qualifications:

  • 2+ years direct patient care experience
  • Working knowledge of infection control and universal precautions
  • Familiarity with testing performed in a clinic that has a CLIA-waived laboratory
  • Must work effectively with physicians, staff, volunteers, and patients, as well as community partners
  • Adept at acquiring and processing lab specimens
  • Demonstrate good communication skills, interpersonal skills, team-building skills, and professional demeanor
  • Bi-lingual English and Spanish speaking, including medical interpretation

Application Instructions:

Interested applicants may submit resume and apply online by clicking here.

EOE Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.